Refund policy
REFUND & RETURN POLICY
30-Day Return Window
We offer a 30-day return policy on all orders. If 30 days have passed since you received your order, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with all original tags and packaging intact.
How to Start a Return
To initiate a return, contact our support team at sales@grantcaldwell.com with your order number and reason for return. We will provide you with return instructions and the shipping address for your return.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
Please note that original shipping costs are non-refundable.
Exchanges
If you received the wrong size or a defective item, contact us at sales@grantcaldwell.com and we will arrange an exchange or issue a full refund, depending on availability.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking confirmation.
Late or Missing Refunds
If you have not received your refund within 10 business days of our confirmation email, please:
- Check your bank account or card statement again.
- Contact your credit card company or bank, as processing times may vary.
- If you have completed both steps and still have not received your refund, contact us at sales@grantcaldwell.com and we will look into it.
Contact Us
Grant Caldwell
21 High Ct #300
High Bridge, NJ 08829
Phone: +1 (800) 986-6802
Email: sales@grantcaldwell.com
Customer service hours: Monday-Friday, 9:00 AM - 5:00 PM EST