FAQ

Shipping & Delivery

Which carriers do you use?
We ship with USPS, DHL and UPS, along with Canada Post, Royal Mail and Australia Post for international orders. The carrier is chosen based on your delivery address so your order arrives by the most reliable route available.

How long before my order ships?
Orders are processed within 1–4 business days. Once your order has been dispatched you will receive a confirmation email containing your tracking number.

How long does delivery take?
United States: 8–12 business days.
Europe: 4–11 business days.
Rest of world: 2–4 weeks.
These are estimates from the date of dispatch, not the date of order. Delivery times can vary with your location and carrier conditions, and may run slightly longer during peak periods.

Do you offer free shipping?
Yes. All orders over $99 ship free. Orders below that threshold are charged a flat shipping rate, shown at checkout before you pay.

Do you ship internationally?
Yes. International delivery typically takes 2–4 weeks. Any customs duties or import taxes are set by your country and are the responsibility of the recipient.

Order Tracking

How do I track my order?
When your order ships we email you a tracking number. Enter that number on our tracking page, or on the carrier's own website, to see the current status of your parcel.

My tracking number isn't showing anything yet.
Tracking information can take 3–5 business days to appear after you receive the email. This is normal — the number is issued when the label is created, and updates begin once the carrier physically scans the parcel.

It has been more than five weeks and my order hasn't arrived.
Email us at sales@grantcaldwell.com with your order number and we will open an investigation with the carrier on your behalf.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover, along with PayPal, Apple Pay, Google Pay and Shop Pay. All available options are shown at checkout.

Is it safe to use my card on your site?
Yes. Every page is served over an encrypted SSL connection, which is why your browser shows a padlock next to our web address. Your card details are transmitted directly to our payment processor in encrypted form and are never stored on our servers or visible to our staff.

When am I charged?
Payment is taken when you place the order, which is what allows us to begin processing it immediately.

What currency are prices in?
All prices are shown in US dollars.

Sizing

How do I choose the right size?
Each product page includes a size guide for that specific item. We recommend checking it against a garment or pair of shoes you already own, as sizing varies between styles.

I ordered the wrong size — what now?
Email sales@grantcaldwell.com with your order number and the size you need. If the item is unworn and still in its original packaging we will arrange an exchange, or issue a full refund if the size you need is unavailable.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed and in the same condition you received them, with all original tags and packaging intact.

How do I start a return?
Email sales@grantcaldwell.com with your order number and the reason for the return. We will reply with return instructions and the address to send your item to.

How long does a refund take?
Once your return arrives and has been inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post it to your account.

My refund hasn't arrived.
If it has been more than 10 business days since our confirmation email, check your bank or card statement again, then contact your card issuer, as processing times vary. If you have done both and still cannot find it, email us and we will investigate.

Who pays for return shipping?
Return shipping is the customer's responsibility, and original shipping charges are non-refundable. We recommend a trackable service, as we cannot confirm receipt of a return without tracking.

What if my item arrives damaged or faulty?
Email us within 30 days with your order number and a photograph of the issue. We will arrange a replacement or a full refund, and you will not be charged return shipping for a faulty item.

Orders & Account

Can I change or cancel my order?
Contact us as soon as possible at sales@grantcaldwell.com. If your order has not yet been dispatched we can usually amend or cancel it. Once it has shipped it will need to be handled as a return.

Do I need an account to order?
No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder later.

Will my items arrive together?
Orders containing several items are occasionally dispatched in separate parcels. If so you will receive a tracking number for each, and there is no extra charge.

Contact

How do I reach you?
Email sales@grantcaldwell.com or call +1 (800) 986-6802. Our customer service hours are Monday–Friday, 9:00 AM – 5:00 PM EST, and we aim to reply to every email within 24 hours on business days.

Grant Caldwell
21 High Ct #300
High Bridge, NJ 08829
Phone: +1 (800) 986-6802
Email: sales@grantcaldwell.com